General Care

Basic care and maintenance of your pool or spa should follow the principles outlined in this Support section.

Please note that these are guidelines for information only, and should not replace a personalized care plan for your pool or spa. Contact the experts at Deckside to set up a complimentary on-site evaluation.

  • Safety & Storage of Chemicals and Equipment
  • Keep All Chemicals and Cleaning Equipment Out of Reach of Children
  • Use One Measuring Device Per Each Different Chemical Container
  • Make Sure Chemical Containers Are Sealed
  • Never Mix Chemicals
  • Always Add Chemicals into Water
    – Never Water into Chemicals
  • Do Not Store Chemicals in Sunlight
  • Follow Directions on Labels
  • Pool Maintenance

Pool Maintenance

The following is a set of guidelines for recommended pool maintenance for operable times (maintenance while pools are closed for the colder seasons is not necessary if closing procedures have been followed).

Contact Deckside today at 250-492-8168 to set up a personalized maintenance plan for your pool.

Cleaning/MaintenanceTimeline/How Often
Operate filtration systemWe usually recommend continuous filter cycles. If in doubt, please call and ask.
Backwash filterWeekly, as needed or per manufacturer’s instructions
Clean filterWeekly, or as needed
Clean pump hair/lint basketWeekly, or as needed
Clean skimmer basketsWeekly, or as needed
Vacuum the poolWeekly, or as needed
Skim debris from pool surfaceDaily, or as needed
Brush pool walls, steps and bottomWeekly
Clean the deck (sweep or hose away from the pool)Weekly, or as needed
Clean the water lineWeekly, or as needed
Operate automatic pool cleanerDaily, as needed or per manufacturer’s instructions
Service automatic pool cleanerPer manufacturer’s instructions
Check bolts, screws & structural integrity on all rails, ladders, diving boards and slidesMonthly
Service heaterPer manufacturer’s instructions

Water Balance

Deckside provides complimentary in-store water testing. Bring in a sample and our experts will evaluate and provide options for bringing your water chemistry back in balance, if needed.


Purchasing a new H2O Spa? The experts at Deckside can walk you through the steps to install your hot tub, from location planning and preparation, to ensuring your electrical needs are met. These services come free with a spa purchased at Deckside, and are available for a fee if purchased elsewhere.

Contact our service department at 250-492-8168 or come into the store to set up your hassle-free installation services.

Troubleshooting Guide

Cloudy WaterSuspended particlesClean filter, use clarifier, drain/change tub water
 Build-up of organic contaminantsOxidizer/shock tub or change water
 Total alkalinity too highDilute with water or lower alkalinity or use muriatic acid to lower
 Hardness too highDilution only
 pH too highUse pH reducer
 High TDSChange water or dilute
 Poor filtrationConsult service technician to discuss improving filter efficiency or changing sand
FoamingHigh concentration of oils and organic matterUse oxidizer
 Soft waterAdd calcium hardness increaser
Coloured Watermetal (copper or iron) in the waterUse metal binding agent
Scale FormationHigh calcium levelDilution
 pH too highAdjust pH to 7.4-7.8
 Alkalinity too highAdjust TA to 100-150 ppm
Poor FiltrationSkimmer basket cloggedRemove hair and other debris from skimmer basket on a regular basis
 Filter Cartridge cloggedRemove and clean
 Pump not operating properlyHave a service technician examine the system

Safety Tips

Consult a physician before use if you have high blood pressure or other cardiovascular conditions, or if you are pregnant

  • Water temperature should never exceed 40C (104 F)
  • Do not consume drugs or alcohol before or during use
  • Children should always be supervised while using the spa
  • Limit time in spa to 15 minutes at a time

Water Balance

Deckside provides complimentary in-store water testing. Bring in a sample and our experts will evaluate and provide options for bringing your water chemistry back in balance, if needed.


For warranty service, please contact the store at 250-492-8168.

All other spa components including all factory install components, including but not limited to, the cabinet (both wood and synthetic), spa cover, audio equipment and all molded plastic fittings (jets and control handles) are warranted against malfunction due to defect in workmanship and materials for a period of 1 year.

(Frequently Asked Questions)

Do I have to change my water if I switch from chlorine to bromine (or vise versa)?

Yes, there could be an interaction. A clean or preferably new filter is suggested as well

My swimming pool is cloudy. How do I fix it?

Cloudy water in swimming pools is generally due to low sanitizer levels, though there are many other parameters that cause this.

My spa is full of foam. Why does this happen and how do I remove it?

This is generally caused by high dissolved solids, excessive high or low Ph levels, or low sanitization. We recommend coming into the store for a complimentary water sample analysis to determine the problem specific to your spa.

2008 Main Street - Penticton, British Columbia - Canada V2A 5H4

Phone: 250-492-8168

Winter hours
Monday to Friday: 8am to 4pm
Saturday: 8am to 2pm

Summer hours
Monday to Friday: 8am to 5pm
Saturday: 8am to 3pm

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2008 Main Street Penticton BC, V2A 5H4