General Care
Basic care and maintenance of your pool or spa should follow the principles outlined in this Support section.
Please note that these are guidelines for information only, and should not replace a personalized care plan for your pool or spa. Contact the experts at Deckside to set up a complimentary on-site evaluation.
- Safety & Storage of Chemicals and Equipment
- Keep All Chemicals and Cleaning Equipment Out of Reach of Children
- Use One Measuring Device Per Each Different Chemical Container
- Make Sure Chemical Containers Are Sealed
- Never Mix Chemicals
- Always Add Chemicals into Water
– Never Water into Chemicals - Do Not Store Chemicals in Sunlight
- Follow Directions on Labels
- Pool Maintenance
Pool Maintenance
The following is a set of guidelines for recommended pool maintenance for operable times (maintenance while pools are closed for the colder seasons is not necessary if closing procedures have been followed).
Contact Deckside today at 250-492-8168 to set up a personalized maintenance plan for your pool.
| Cleaning/Maintenance | Timeline/How Often |
|---|---|
| Operate filtration system | We usually recommend continuous filter cycles. If in doubt, please call and ask. |
| Backwash filter | Weekly, as needed or per manufacturer’s instructions |
| Clean filter | Weekly, or as needed |
| Clean pump hair/lint basket | Weekly, or as needed |
| Clean skimmer baskets | Weekly, or as needed |
| Vacuum the pool | Weekly, or as needed |
| Skim debris from pool surface | Daily, or as needed |
| Brush pool walls, steps and bottom | Weekly |
| Clean the deck (sweep or hose away from the pool) | Weekly, or as needed |
| Clean the water line | Weekly, or as needed |
| Operate automatic pool cleaner | Daily, as needed or per manufacturer’s instructions |
| Service automatic pool cleaner | Per manufacturer’s instructions |
| Check bolts, screws & structural integrity on all rails, ladders, diving boards and slides | Monthly |
| Service heater | Per manufacturer’s instructions |
Water Balance
Deckside provides complimentary in-store water testing. Bring in a sample and our experts will evaluate and provide options for bringing your water chemistry back in balance, if needed.
Installation
Purchasing a new H2O Spa? The experts at Deckside can walk you through the steps to install your hot tub, from location planning and preparation, to ensuring your electrical needs are met. These services come free with a spa purchased at Deckside, and are available for a fee if purchased elsewhere.
Contact our service department at 250-492-8168 or come into the store to set up your hassle-free installation services.
Troubleshooting Guide
| Symptom | Issue | Solution |
|---|---|---|
| Cloudy Water | Suspended particles | Clean filter, use clarifier, drain/change tub water |
| Build-up of organic contaminants | Oxidizer/shock tub or change water | |
| Total alkalinity too high | Dilute with water or lower alkalinity or use muriatic acid to lower | |
| Hardness too high | Dilution only | |
| pH too high | Use pH reducer | |
| High TDS | Change water or dilute | |
| Poor filtration | Consult service technician to discuss improving filter efficiency or changing sand | |
| Foaming | High concentration of oils and organic matter | Use oxidizer |
| Soft water | Add calcium hardness increaser | |
| Coloured Water | metal (copper or iron) in the water | Use metal binding agent |
| Scale Formation | High calcium level | Dilution |
| pH too high | Adjust pH to 7.4-7.8 | |
| Alkalinity too high | Adjust TA to 100-150 ppm | |
| Poor Filtration | Skimmer basket clogged | Remove hair and other debris from skimmer basket on a regular basis |
| Filter Cartridge clogged | Remove and clean | |
| Pump not operating properly | Have a service technician examine the system |
Safety Tips
Consult a physician before use if you have high blood pressure or other cardiovascular conditions, or if you are pregnant
- Water temperature should never exceed 40C (104 F)
- Do not consume drugs or alcohol before or during use
- Children should always be supervised while using the spa
- Limit time in spa to 15 minutes at a time
Water Balance
Deckside provides complimentary in-store water testing. Bring in a sample and our experts will evaluate and provide options for bringing your water chemistry back in balance, if needed.
Warranties
For warranty service, please contact the store at 250-492-8168.
H2O Value Spas
- 5 year warranty (on spa shell)
- 2 year warranty (on plumbing)
- 2 year warranty on motors & controls
- (Applies to original purchaser)
H2O Traditional Spas
- Lifetime warranty (on spa shell)
- 3 year warranty (on plumbing)
- 2 year warranty on motors & controls
- (Applies to original purchaser)
H2O Premium Spas
- Lifetime warranty (on spa shell)
- 5 year warranty (on plumbing)
- 3 year warranty on motors & controls
- Fully transferable
All other spa components including all factory install components, including but not limited to, the cabinet (both wood and synthetic), spa cover, audio equipment and all molded plastic fittings (jets and control handles) are warranted against malfunction due to defect in workmanship and materials for a period of 1 year.
FAQs
(Frequently Asked Questions)
Do I have to change my water if I switch from chlorine to bromine (or vise versa)?
Yes, there could be an interaction. A clean or preferably new filter is suggested as well
My swimming pool is cloudy. How do I fix it?
Cloudy water in swimming pools is generally due to low sanitizer levels, though there are many other parameters that cause this.
My spa is full of foam. Why does this happen and how do I remove it?
This is generally caused by high dissolved solids, excessive high or low Ph levels, or low sanitization. We recommend coming into the store for a complimentary water sample analysis to determine the problem specific to your spa.
2008 Main Street - Penticton, British Columbia - Canada V2A 5H4
Phone: 250-492-8168
Email: info@decksidepoolandspa.com
Winter hours
Monday to Friday: 8am to 4pm
Saturday: 9am to 2pm
Summer hours
Monday to Friday: 8am to 5pm
Saturday: 8am to 3pm