General Care
We hope that you find the guidelines in this section helpful as you care and maintain your pool or spa. Questions? Please give us a call!
Please note that these are guidelines for information only, and should not replace a personalized care plan for your pool or spa. Contact the experts at Deckside to set up a complimentary on-site evaluation.
- Safely Store Your Chemicals and Equipment
- Keep All Chemicals and Cleaning Equipment Out of Reach of Children
- Use One Measuring Device Per Each Different Chemical Container
- Make Sure Chemical Containers Are Sealed
- Never Mix Chemicals
- Always Add Chemicals into Water – Never Water into Chemicals
- Do Not Store Chemicals in Sunlight
- Follow Directions on Labels
- Keep up with RegularMaintenance for a Stunning Pool and Spa!
Call Us
250-492-8168FAQ
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What is an O-ring and why should I check it regularly?
Your pool’s pump has a large O-ring between the filter head and the body. This should be checked – every time you clean the filter – for any cracks or tears – as it can wear out and water can leak from your filter. We can help you with the part and installation, or consult with you if you aren’t sure what to look for.
How do I winterize my hot tub?
If you plan to be away, you can turn off the power, drain the tub and refill it on your return. Refer to your hot tub manual for where to attach the hose for draining, and the steps for refilling and adjusting the chemical balance on. Startup.
Do I have to change my water if I switch from chlorine to bromine (or visa versa)?
Yes, there could be an interaction. A clean or preferably new filter is suggested as well.
My swimming pool is cloudy. How do I fix it?
Cloudy water in swimming pools is generally due to low sanitizer levels, though there are many other parameters that cause this. Bring in a water sample – it’s free!
My spa is full of foam. Why does this happen and how do I remove it?
This is generally caused by high dissolved solids, excessive high or low Ph levels, or low sanitization. We recommend coming into the store for a complimentary water sample analysis to determine the problem specific to your spa.
See our Troubleshooting Guide for Pools & Spas
Pool Maintenance
The following is a set of guidelines for recommended pool maintenance for operable times (maintenance while pools are closed for the colder seasons is not necessary if closing procedures have been followed).
Contact Deckside today at 250-492-8168 to set up a personalized maintenance plan for your pool.
| Cleaning/Maintenance | Timeline/How Often |
|---|---|
| Operate filtration system | We usually recommend continuous filter cycles. If in doubt, please call and ask. |
| Backwash filter | Weekly, as needed or per manufacturer’s instructions |
| Clean filter | Weekly, or as needed |
| Clean pump hair/lint basket | Weekly, or as needed |
| Clean skimmer baskets | Weekly, or as needed |
| Vacuum the pool | Weekly, or as needed |
| Skim debris from pool surface | Daily, or as needed |
| Brush pool walls, steps and bottom | Weekly |
| Clean the deck (sweep or hose away from the pool) | Weekly, or as needed |
| Clean the water line | Weekly, or as needed |
| Operate automatic pool cleaner | Daily, as needed or per manufacturer’s instructions |
| Service automatic pool cleaner | Per manufacturer’s instructions |
| Check bolts, screws & structural integrity on all rails, ladders, diving boards and slides | Monthly |
| Service heater | Per manufacturer’s instructions |
Water Balance
Deckside provides complimentary in-store water testing. Bring in a sample and our experts will evaluate and provide options for bringing your water chemistry back in balance, if needed.
Installation
Purchasing a new H2O Spa? The experts at Deckside can walk you through the steps to install your hot tub, from location planning and preparation, to ensuring your electrical needs are met. These services come free with a spa purchased at Deckside, and are available for a fee if purchased elsewhere.
Contact our service department at 250-492-8168 or come into the store to set up your hassle-free installation services.
Trouble Shooting Guide
| Symptom | Issue | Solution |
|---|---|---|
| Cloudy Water | Suspended particles | Clean filter, use clarifier, drain/change tub water |
| Build-up of organic contaminants | Oxidizer/shock tub or change water | |
| Total alkalinity too high | Dilute with water or lower alkalinity or use muriatic acid to lower | |
| Hardness too high | Dilution only | |
| pH too high | Use pH reducer | |
| High TDS | Change water or dilute | |
| Poor filtration | Consult service technician to discuss improving filter efficiency or changing sand | |
| Foaming | High concentration of oils and organic matter | Use oxidizer |
| Soft water | Add calcium hardness increaser | |
| Coloured Water | metal (copper or iron) in the water | Use metal binding agent |
| Scale Formation | High calcium level | Dilution |
| pH too high | Adjust pH to 7.4-7.8 | |
| Alkalinity too high | Adjust TA to 100-150 ppm | |
| Poor Filtration | Skimmer basket clogged | Remove hair and other debris from skimmer basket on a regular basis |
| Filter Cartridge clogged | Remove and clean | |
| Pump not operating properly | Have a service technician examine the system |
Safety Tips
Consult a physician before use if you have high blood pressure or other cardiovascular conditions, or if you are pregnant
Water temperature should never exceed 40C (104 F)
Do not consume drugs or alcohol before or during use
Children should always be supervised while using the spa
Limit time in spa to 15 minutes at a time
Deckside Pool & Spa
2008 Main Street
Penticton, British Columbia
Canada V2A 5H4
Winter hours
Monday to Friday: 8am to 4pm
Saturday: 9am to 1pm
Closed Sundays and all stat holidays
Summer hours
Monday to Friday: 8am to 5pm
Saturday: 8am to 3pm
Certifications
- Totally Hayward® System (pumps) Certified
- Lowry’s School of Pool & Spa – Maintenance Level 1 and Level 2
- BC Recreation & Parks Association – Commercial Pool Operator Level 2
- Completed Water Pump Installation Code Course
- Attended Pentair Water Pool & Spa Training & Education Workshop